DON'T TRY TO NAVIGATE THE LEGAL SYSTEM ALONE
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Deny, Delay, Defend : How Insurance Companies Operate
If you really want a good look at how insurance companies think when it comes to claims, take a good look at this:
http://www.insurancebadbehavior.org/
The lawyer who makes a couple of short cameo appearances is my good friend, Craig McClellan, an excellent lawyer from San Diego.